The right answer, right now

Instant answers for NHS staff, sourced from your own documents

The right answer, right now

EPR Assist indexes your existing QRGs, policies, and guides. Staff ask questions in plain English and get accurate, sourced answers in seconds — from any device, around the clock. Built for NHS Trusts and deployable across any healthcare organisation.

eprassist.nhs.uk/staff
EPR Assist

How can I help you today?

Answers are sourced from your Trust's own QRGs

🔍
COMMON TOPICS
Drug Administration Discharging a Patient Transferring a Patient Admitting a Patient IV Fluid Protocol Sepsis Assessment
← New Search
MATCH CONFIDENCE 90% match
Answer sourced from your Trust's indexed QRGs ● Answer Found
How do i add an allergy?
1Adding a medication allergy:
2To document the patient's allergies, we will need to select Allergies from the mPage component menu
3Click Allergies from the mPage component menu
4Click the Allergies header in your workflow
5Click the Add button and start entering in an allergy
EPR ASSIST / ADMIN PORTAL
EPR Assist
ADMIN PORTAL
NHS Trust · Admin Account
Dashboard
Documents
Users
Announcements
Usage & Tokens
Settings
Support
All systems operational
Dashboard
Total Documents
1
 
Questions Asked
1,284
+12% vs LY
Not Found Rate
8.2%
⚠ Attention
Active Users
312
● Live Now
Top Questions This Month
01 How do I order a blood test? 47x
02 Requesting emergency porter assistance 32x
03 Pathway for suspected sepsis (Adult) 28x
Unanswered Questions
How do I book a cardiology outpatient referral?
Where is the new stroke assessment form?
Locating the end-of-life care bundle template
74.5%
of EPR support tickets raised because staff didn't know a process
59.7%
of tickets fully addressable by AI using existing documents
80.5%
of overnight tickets AI-addressable when no floorwalkers are available
Based on analysis of 4,433 real support tickets from an NHS Oracle Health Millennium go-live

From question to answer in seconds

Your documents, indexed

Upload your Trust's QRGs, policies, and training guides. EPR Assist indexes them automatically.

Staff ask in plain English

Any member of staff types their question naturally. No training needed.

Instant, sourced answers

EPR Assist returns the exact answer from the relevant document, with the source cited.

Built to work with what you already have

Most knowledge tools require you to build content from scratch. EPR Assist works with the documents your Trust already has: QRGs, policies, training guides, equipment manuals. Any document. Any department.

  • No manual guide creation required
  • Works across clinical systems, IT, admin, and facilities
  • Answers only from your Trust's own approved documents
  • DCB0129 clinical safety framework
  • Available 24/7 including overnight and weekends
  • Answer any question a QRG exists for, from EPR processes to fixing a wristband printer
  • Deployable across NHS and independent healthcare settings
Real-world data
"

80.5% of overnight support tickets are AI-addressable, with no floorwalkers available to help.

Real-world NHS go-live data

Useful every day, not just at go-live

EPR Assist is not just for implementation. Once deployed, it becomes part of how your Trust operates day to day. New starters get up to speed faster. Bank and locum staff can walk into any ward and find answers immediately, without needing a colleague to guide them. Every day brings new staff who need the same answers. EPR Assist handles that quietly in the background.

New Starters
Reduce time-to-competency for new staff with instant access to the answers they need from day one.
Bank & Locum Staff
Staff working across multiple Trusts can access the right answers for whichever site they are working at.
Business as Usual
Long after go-live, EPR Assist keeps answering questions as systems evolve, policies update, and staff change.

Ready to see EPR Assist at your Trust?

We are working with NHS Trusts and healthcare organisations for our initial rollout. Get in touch to find out more.

Request a Demo
EPR Assist
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